Strike up a conversation
Live chat provides a fast and responsive way to connect with customers in real time.
Make yourself available
Chat creates a personal connection with customers looking for support. It’s a fast and effective way to offer help—without interrupting their browsing flow.
This is their moment
Anticipate customer questions and offer help when—and where—they need it most.
Raise your sales
Customers are 3X more likely to make a purchase when you reach out with a chat.
Less wait, more happy
Live chat lets agents help more customers in less time, which means happier customers more of the time.
Reach out in real time
Reach out and talk to customers before they even ask a question. Innovative clothing rental company Le Tote uses an automated trigger to offer help to customers who are lingering on the checkout page. By proactively engaging customers during the buying process, Le Tote is able to reduce cart abandonment and increase conversions.
It all adds up
Analytics plays an important role in live chat. It sheds light on customer satisfaction, agent performance, and helps identify issues before they become problems. Better numbers and quality reports let you measure successes and stay on target.
Wherever they go, there you are
Manage all your conversations from one place, even when your customers are in many different places. The web dashboard lets you serve customers wherever they are — on laptops, on mobile, or even in your app.